Frequently Asked Questions

PILILOKAL is a New York–based platform that curates and showcases Filipino-made products for international customers. We feature handcrafted, heritage, and artisan items created by local Filipino brands and makers.

Yes. All products featured on PILILOKAL are proudly Filipino-made and sourced directly from local artisans and brands across the Philippines.

Depending on the item, products may ship from:

• The United States (for items already stocked locally), or
• The Philippines (for made-to-order or artisan-direct items)

Shipping origin and estimated delivery time are clearly indicated on each product page.

Yes. PILILOKAL ships to the United States and select international destinations. International shipping options and fees are shown at checkout.

Many PILILOKAL items are handmade, small-batch, or shipped directly from the Philippines. International shipping costs reflect careful handling, artisan packaging, and cross-border logistics to ensure your item arrives safely.

Delivery timelines vary by product and destination:

• U.S.-based items: Typically arrive within 5–10 business days
• Philippines-based items: Typically arrive within 10–25 business days

Estimated delivery times are provided on each product listing.

Yes. We work directly with Filipino makers, artisans, and small businesses. Each item is curated to reflect authentic craftsmanship, quality, and cultural value.

Many items are limited edition or small-batch due to the handmade nature of the products. Some items may sell out quickly and may not be restocked.

Return and exchange policies depend on the product and seller. Please review the Return Policy section on the product page before purchasing. Some handmade or made-to-order items may be final sale.

Customs duties and import taxes, if applicable, are the responsibility of the buyer and may vary by country. These fees are not controlled by PILILOKAL and are determined by local customs authorities.

We work closely with our partner brands to ensure pricing reflects:

• Fair artisan compensation
• Quality materials
• Ethical production
• International logistics

Your purchase supports Filipino makers directly.

Yes. PILILOKAL uses secure, trusted payment platforms to protect your personal and payment information.

Absolutely. You may reach us via:

• Email
• Website contact form
• Social media channels

Our team is happy to assist you with your order or inquiries.

When you shop at PILILOKAL, you are:

• Supporting Filipino artisans and small businesses
• Preserving cultural craftsmanship
• Discovering meaningful, well-made products
• Connecting with stories behind each creation

All products on PILILOKAL are carefully curated. We do not operate as an open marketplace. Each brand is reviewed to ensure quality, authenticity, and alignment with Filipino craftsmanship and values.

Some products may be exclusive to PILILOKAL, while others are signature items from the brand. Product photos and descriptions on our website reflect the actual item you will receive.

Because many items are handmade, slight variations in color, texture, or finish may occur. These are natural characteristics of artisan-made products and part of their uniqueness.

Customization depends on the brand and product. If customization is available, it will be clearly stated on the product page. For special requests, you may contact us before purchasing.

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will coordinate with the seller to resolve the issue.

Some items may be restocked, while others are one-time or seasonal releases. You may sign up for restock notifications or follow PILILOKAL on social media for updates.

Yes. Bulk orders and gifting options may be available for select products. Please contact us for corporate gifting, events, or special quantities.

Yes. PILILOKAL is founded and led by Filipinos, with operations connecting the Philippines and New York. Our mission is to elevate Filipino products globally.

Yes. We prioritize fair pricing and ethical partnerships. PILILOKAL works transparently with brands to ensure makers are properly compensated.

Yes. Our collection continues to grow as we collaborate with more Filipino artisans, creatives, and food producers across different regions.

Definitely. Each product listing includes brand credits and social media links so you can follow, support, and connect with the makers directly.

No. PILILOKAL is for anyone worldwide who appreciates craftsmanship, culture, and thoughtfully made products.

You can:

• Subscribe to our newsletter
• Follow PILILOKAL on social media
• Check our website regularly for new releases and features