Refund policy
Submission of cancellation request is encouraged but not always guaranteed as policies may differ from each merchant. You can message through FAQ chat box to reach out the merchant or by simply responding to the confirmation email upon placing an order.
For cancellation of orders, automatic refund will be initiated only if the order is cancelled successfully. For returns, refund will be processed once Pilí has performed a standard evaluation of the item returned. For failed deliveries, refund will be initiated once the merchant confirmed. The delivery timeframe for items not received will vary depending on the location of the delivery address.
For cancellation of orders, automatic refund will be initiated only if the order is cancelled successfully. For returns, refund will be processed once Pilí has performed a standard evaluation of the item returned. For failed deliveries, refund will be initiated once the merchant confirmed. The delivery timeframe for items not received will vary depending on the location of the delivery address.