Shipping policy

The shipping timeframe is the estimated delivery date. It is based on the combination of the fulfillment processing time (how long it takes the merchant to make and prepare the item for shipment) and the courier delivery time (how long the package is estimated in transit with the courier service).
Fulfillment processing time + courier delivery time = shipping timeframe

Sample Fulfillment Processing time (may vary depending on the merchant’s policies):
3 to 5 days – pre-made items
7 to 14 days – customized items (e.g., with engraving)
15 to 30 days – bulk orders
Shipping notes will be provided upon checkout.


Standard Shipping Fees

Shipping fees are included in the total amount of checkout. Fees may vary depending on the courier service tied-up to the merchant. Transaction fees to shipping is standard to the e-commerce business. The third-party logistics is required to set standard shipping fees to avoid the disproportionate rate as computed based on the volume weight and origin of pick-up.

All Rates are in USD and shall be deemed to be inclusive of VAT. Rates are determined by both actual weight and volumetric weight, whichever is higher for own packaging. Shipping Fees are based on its accounted weight after final packaging. Additional charges, if any. Additional charges may apply for any packaging enhancement and other services requirement.

Final weight for Own Packaging shipments is the actual weight (weighed in a scale) vs. Volume weight (dimensions of package), whichever is higher rounded up to the next whole number. To compute for the volume weight, use the following formula: Length (cm) x Width (cm) x Height (cm)/3500.

Example:
30cm x 30cm x 30cm/3500 = 7.7 kg

Rates are valid upon acceptance and with notification to our third-party logistics. Bookings shall be accepted once confirmation of rate acceptance is received.

Maximum of 2 delivery attempts per waybill.
Any billing concern(s) must be communicated in writing within three (3) days from the date of receipt, otherwise it shall be considered correct and payable in full.

In the event of claims, a formal written claim must be submitted to E-PiliLokal Corporation within 15 days from the date of shipment for loss items and 3 days from the date of receipt for damaged items. Otherwise, the claim shall be deemed abandoned and waived. If you declare the value of the item/package, our maximum liability is Php 30, 000.00 per package/shipment and the maximum compensation amount for document parcel is Php 500.00. We do not provide all-risk insurance.

*We highly suggest to all customers to immediately report the loss or damage and to notify E-PiliLokal Corporation immediately. Failure to notify within the specific time stated shall be tantamount to waiver of customer’s right to claim.

Our third-party logistics is not be liable for any failure of or delay that is due to causes beyond its reasonable control, including but not limited to, acts of God, war, strikes or labor disputes, embargoes, government orders or any other force majeure event
Our third-party logistics will not be liable for any legal obligation that may arise from any arrangement made by the client to any parties that was not documented, quoted, and billed or covered by our terms and conditions.
Our third-party logistics reserves the right to refuse acceptance of goods that is, to our judgment, unfit for storage/transportation and/or anything that is restricted by FTEB & CAB.